Loyalty Program
Ending
- FAQ Section -
We're transitioning to instant rewards! Learn about our Points Program ending and new system below.
Why are you ending the Points Program?
We’ve noticed that many of our customers aren’t fully benefiting from the current rewards system. With the rising cost of living, we believe that immediate savings are more valuable than delayed benefits.
That’s why we’re updating our rewards program to offer simpler, instant discounts at checkout — no more waiting to accumulate points.
This new approach ensures that you save more, right when it matters most.
When will the Points Program end?
Earning new points stops on April 14, 2025. You can redeem your existing points until June 11, 2025.
How do I check my points balance?
Log in to your account to view your current points. Click the rewards widget at the bottom of the page, log in and you will see you points status.
If you are still having trouble head to the 'info' section at the top of the page, click on "how to use loyatly points and watch the how to video"
What happens to my points after June 11, 2025?
Any unused points will expire after June 11, 2025, so be sure to redeem them before then!
How do I redeem my points?
Visit our rewards page [insert link] to browse available rewards, like discounts or products, and apply your points at checkout. Redeem by June 11, 2025.
What is the new rewards program?
Starting soon after June 11, 2025, our new program will offer instant rewards, tiered discounts based on your purchases, and shipping promotions for easier, faster savings.
Why switch to a new system?
We’ve heard your feedback loud and clear: the points-based rewards system works for other stores, but it’s not clicking for Growers Hub customers. We’re excited to introduce a new rewards program designed with you in mind—more relevant and immediate.
Can I earn points in the new program?
The new program won’t use points. Instead, you’ll enjoy automatic rewards and discounts tailored to your shopping.
Who can I contact with questions?
Reach out to our team at sales@growershub.co.nz or
call 09 948 3474