At Growers Hub®, we believe in fair, transparent pricing. Here’s why we charge for shipping:

Lower Product Prices:
We keep our retail prices lower by not inflating them to cover "free shipping."

Live Courier Rates:
We use a shipping app that connects directly with courier companies to display live, real-time rates at checkout.

In summary: You see exactly what it costs to send your parcel, We don’t add any extra charges or handling fees & the final pricing you receive is calculated based on your location, order size, and weight.

You'll receive a tracking email after your order is packed and the courier is booked.

Didn’t get an email? It may be because:

You used a phone number to check out

The email landed in your junk/spam folder

Please note: tracking is provided by third-party courier services and may not always be 100% accurate.

Orders placed before 2PM (Mon–Fri) usually ship the same day.
We’re closed on weekends and public holidays—weekend orders are dispatched Monday.
Need it fast? Contact us for urgent orders.

Yes—but only before dispatch.
Once the parcel has left our warehouse, the delivery address cannot be changed, so please double-check it before placing your order.

Absolutely—if it hasn't been collected by the courier.
Contact us immediately. If it's already shipped, you'll need to follow the refund process once you receive it.

Yes we do!

We’ll contact you right away. You can choose to:

Wait for the item to restock

Ship in-stock items now and backorder the rest

Get a full or partial refund

We can only issue a replacement or refund once the courier officially deems the package lost in transit. Timeframes for investigations vary.

If you suspect damage:

Sign as "STI" (Subject to Inspection) or reject the parcel

Contact us immediately

If you sign as received in good condition, we may not be able to replace the item.

Shipping rates are calculated live at checkout based on:

Weight

Dimensions

Destination

We don’t profit from shipping and often subsidize costs where we can.

We aim to offer at least two courier options, but rural or remote areas may only show one option depending on service coverage.

Delivery typically takes 2–7 business days, depending on your location.

No, we do not offer or imply shipping insurance unless arranged separately.

We offer NZ Post and FEDEX. Choose the option that suits your budget and delivery timeframe at checkout.

Anywhere from 3 to 30 days, depending on the selected shipping service.
Please note: delivery times are estimates only and not guaranteed.

No. Insurance is not included by default.
If you want to add insurance, contact us before placing your order (additional costs apply).

You do.
All duties, taxes, and customs fees for international orders are the customer’s responsibility.
Growers Hub® will not cover or refund these costs.

If you refuse to pay and the parcel is returned, we will refund the value of goods only, minus the cost of return shipping.

No. Please research your country’s import laws.
Growers Hub® is not responsible for any issues related to importing restricted or banned goods.

This could be a glitch in the shipping system.
Email us and we’ll try to sort it for you:
sales@growershub.co.nz

We honor valid warranty claims.

1. Customers must pre-pay return shipping

2. Upon successful claim, we’ll reimburse your shipping costs

Please refer to our full refund/warranty policy for details.

All orders are sent Authority to Leave (ATL) unless you specify otherwise.
If your parcel goes missing and you didn’t choose “signature required,” we are not liable.

To protect your parcel:

Add a safe delivery note during checkout

Select Signature Required at checkout if preferred

Growers Hub® is not responsible for stolen packages once delivered.